I was very happy with the knowledgable salesman but also the installers who answered all my questions and accommodated my requests. The salesman knew the gas code accurately and outlined my options. The crew were in and out within 7 hours, with just a small amount of clean-up after. The salesman assisted with the extended warranty and mail-in rebate. A very good experience and would definitely recommend them to others. Their price was more than comparable and was a selling feature. The EL296 so far is a great furnace, very quiet, and I’m looking forward to the energy savings.